Choosing & Getting Help
Which Koanna® product is right for me?
The right Koanna® product depends on what you want to focus on, where you want to use it, and how you want to fit it into your routine. Whether you're looking for relaxing heat, red light therapy, facial skincare or targeted support for specific area
Which Koanna® product is best for relaxation and stress relief?
If relaxation is your main goal, there are several options depending on the experience you prefer. The Infrared Sauna Blanket surrounds you with far-infrared heat for a warm, sauna-like experience, making it a great choice when you want to unwind at
Which Koanna® product is best for recovery after exercise?
For a full-body recovery and wellness routine, the Infrared Sauna Blanket is a great option for enjoying a relaxing heat session after exercise. If you want to focus on a specific muscle or joint, the LumaTech™ Red Light Therapy Bandage is designed f
Which Koanna® product is best for pain and sore muscles?
For targeted areas, the LumaTech™ Red Light Therapy Bandage is designed for areas such as the knee, shoulder and elbow, and the compact Luma300™ panel suits focused red and near-infrared light therapy. For larger areas, the Luma1000™ offers broader c
Which Koanna® product is best for skincare?
For a dedicated facial LED treatment, choose the MultiGlo™ LED Light Therapy Mask. It combines red, near-infrared, yellow and blue light to target concerns including fine lines, redness, pigmentation and blemishes. For a multifunctional facial treatm
Which Koanna® product is best for acne and blemishes?
The MultiGlo™ LED Light Therapy Mask is designed specifically for a range of skincare concerns, including acne and blemishes. Its acne mode combines 460 nm blue light with 830 nm near-infrared light. The Deepr™ ØØ5 is another option, combining 460 nm
Which Koanna® product is best for fine lines and wrinkles?
The MultiGlo™ LED Light Therapy Mask is designed to target fine lines and wrinkles using a combination of 633 nm red, 590 nm yellow and 830 nm near-infrared light. The Deepr™ ØØ5 is also designed for facial skincare, combining red and near-infrared l
Which product is best if I want something portable?
If portability is important to you, the Luma300™ is a compact red light panel that's easy to move and store. The Infrared Sauna Blanket folds down and comes with a carry bag, making it convenient to store and take with you. The Red Light Therapy Band
What's the difference between the Luma300™ and Luma1000™?
Both panels use red and near-infrared light therapy, but they differ mainly in size and coverage. Luma300™. Compact and lightweight. 60 LEDs. Approximately 4kg. Ideal for targeted treatment and smaller spaces. 4 wavelengths. Image Caption. Luma1000™.
How do returns work?
For EU orders, you have a 14-day right of withdrawal after receiving your order. Some Koanna® products also include a 30-day risk-free trial, allowing you to try the product and return it if it doesn't meet your needs. Return eligibility depends on t
What is covered by the Koanna® warranty?
Koanna® electronic products purchased directly from us come with a 24-month limited warranty. The warranty covers defects in materials or workmanship under normal use and maintenance. Depending on the issue, we may repair the product, replace a defec
My Koanna® product isn't working. What should I do?
Don't worry. We're happy to help. Email [email protected] with your order number and a description of what's happening with a short video or photo showing the issue. This helps us understand what's going on and find the right solution faster. Depend
Not sure which product to choose?
We're happy to help. Tell us what you're looking for, how you plan to use it, the area you'd like to focus on, and any important space or portability requirements. We'll help you compare the options and find the Koanna product that's the best fit for