My parcel is being returned to sender. What does this mean?Updated 20 hours ago

Return to sender (RTS) means the carrier is sending your parcel back to us instead of completing the delivery.

This can happen for several reasons, such as:

• An incorrect or incomplete delivery address
• The carrier being unable to deliver to the address
• The delivery being refused
• Other issues during the delivery process

If your tracking shows that your parcel is being returned to sender, please contact us at [email protected] as soon as possible with your order number. We'll check the status of the parcel and let you know what happens next.